Service reviews are an integral part of the online shopping or booking experience. It is such reviews that will contribute significantly to creating a brand and reputation for businesses, and also a basis for customers to refer to before making their choice. However, that can backfire if these reviews are too negative.
Recently, a resort (unnamed) in Khao Yai, Thailand threatened to sue a female tourist with the amount of 3 million Thai baht (equivalent to more than 2 billion VND) after she assessed them 6/ 10 points on the famous travel website Agoda.
Just because the article is worth 6/10 on Agoda and Ms. Khun Khing (left) has been asked for more than 2 billion VND in compensation.
The female tourist in the above incident, Ms. Khun Khing, was quite confused when she received threats from the resort, especially her comments on Agoda were not too negative or harsh. However, it seems that the owner of the resort does not care about that but only pays attention to the score, and also requires Khun to delete her review “immediately”.
And yet, Sittra Biabangkerd, Khun’s lawyer, added: “If the post is not deleted, my client will have to compensate 50,000 baht (nearly 40 million dong) per day, plus 3 million baht (more than 2 billion dong) for related damages. This resort also requires Khun to publicly apologize to them in the newspaper for 7 consecutive days“.
Ms. Khun said that the rooms here are not as new as in the advertising photos (illustration).
Before that, Ms. Khun stayed at this resort for 1 night in mid-December 2021. In a review on Agoda, she said that the room she received was “temporary” and not as new as the advertised photo. In addition, she added:I couldn’t call the front desk from my room, so I had to walk down to call them myself. The rooms are not very clean, the night shift staff are not very helpful, but some of them are still very enthusiastic and enthusiastic.“.
And the most important thing is that 6/10 is not a bad score, at least not so bad that the owner of the villa must be angry enough to ask Khun to compensate such a large amount.
According to Mashable
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