The word ‘this’ in paragraph 3 (three) refers to _______.

ANSWER C

Explain:

Are from “this” in paragraph 3 refers to ________

A. answer the phone

B. make a phone call to someone

C. ask someone to hold the phone

D. arguing with customers

Based on the semantics of the sentence: It is now perfectly acceptable to be asked to hold the instant the phone is answered. This saves the company time and money, but costs you time. We are engaged in a constant, subtle war over time.

(It is now perfectly acceptable to be asked to hold the phone as soon as the phone is answered. This saves the company time and money, but costs you time. engage in a continuous, sophisticated war over time.)

~ Note: the instant = as soon as

→ Choose the answer C